Privacy Policy
At Rana Infra (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit ranainfra.in (the “Website”), contact us, submit an enquiry, request a callback, schedule a site visit, communicate with us on WhatsApp or phone, or otherwise use our services.
This Privacy Policy is intended to help you understand:
- what information we collect,
- how we use it,
- when we may share it,
- how we protect it,
- and what choices you have regarding your personal data.
By using our Website or sharing your information with us, you agree to the terms of this Privacy Policy, to the extent permitted by applicable law.
1. Who We Are
Rana Infra is engaged in premium residential real estate development, builder floors, property marketing, residential construction, redevelopment, and related consultation or execution services in Delhi and other serviceable areas.
For any privacy-related questions, requests, or concerns, you may contact us at:
Rana Infra
Email: info@ranainfra.in
Phone: +91 73035 87444
Address: D-55 Lower Ground Floor Nangal Dewat, Sec-D, Vasant Kunj New Delhi-110070
2. Information We Collect
A. Information you provide directly
When you fill out a form, contact us, request details, or communicate with us, we may collect:
- Full name
- Phone number
- Email address
- Property preferences
- Budget range
- Location preferences
- Project requirements
- Construction or redevelopment requirements
- Site address or property details shared by you
- Any message, documents, drawings, or other information you voluntarily submit
B. Information collected automatically
When you use our Website, we may automatically collect certain technical data such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Approximate location based on IP
- Website usage and interaction data through cookies or analytics tools
C. Information from third parties
We may receive information from:
- advertising platforms,
- lead generation campaigns,
- social media platforms,
- real estate portals,
- analytics providers,
- or business partners,
where permitted by law.
3. How We Use Your Information
We use your personal information for legitimate business purposes, including to:
- respond to property, project, or construction enquiries;
- contact you regarding available properties, site visits, quotations, consultations, or project discussions;
- provide builder floor, real estate, architecture, interior, redevelopment, or construction-related information;
- schedule meetings, inspections, consultations, or calls;
- send brochures, project details, updates, or relevant marketing communication;
- improve our Website, user experience, and service quality;
- analyze lead sources, campaign performance, and customer preferences;
- maintain records for internal administration and customer support;
- comply with legal, regulatory, or contractual requirements;
- protect our rights, prevent fraud, and maintain Website security
Where required, we rely on your consent for specific processing activities. Under India’s Digital Personal Data Protection Act, consent should be free, specific, informed, unconditional, and unambiguous, and limited to the personal data necessary for the specified purpose.
4. Marketing Communications
We may contact you through phone calls, SMS, email, WhatsApp, or other communication channels in connection with:
- your enquiry,
- requested property details,
- construction or redevelopment discussions,
- updates about projects or inventory,
- offers, promotions, or service-related communication.
You may request that we stop sending promotional communications at any time by contacting us using the details listed in this Privacy Policy
5. Cookies and Tracking Technologies
Our Website may use cookies, pixels, analytics tools, and similar technologies to:
- understand user behavior,
- improve website performance,
- remember preferences,
- measure ad performance,
- and optimize marketing campaigns.
You may control or disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.
6. Sharing of Personal Information
We do not sell your personal information to unauthorized third parties.
We may share your information only where reasonably necessary, including with:
- internal team members and authorized staff;
- CRM, hosting, analytics, and website service providers;
- marketing and advertising partners;
- architects, consultants, contractors, channel partners, or project associates involved in your requirement;
- legal, regulatory, accounting, or compliance advisors;
- government authorities, regulators, law enforcement, or courts when required by law.
Any such sharing will be limited to what is reasonably necessary for the relevant business, legal, or service purpose.
7. Data Retention
We retain personal information only for as long as reasonably necessary for:
- enquiry management,
- customer support,
- project discussion,
- service delivery,
- record keeping,
- legal compliance,
- dispute resolution,
- and internal business purposes.
When personal data is no longer required, we may delete, anonymize, or securely dispose of it, subject to legal or operational requirements.
8. Data Security
We take reasonable technical and organizational measures to help protect personal data from unauthorized access, misuse, loss, disclosure, or alteration. These measures may include:
- restricted access to authorized personnel,
- password-protected devices and systems,
- controlled access to enquiry data,
- secure communication practices,
- periodic review of data handling practices.
Indian cybersecurity rules and CERT-In directions continue to place emphasis on security practices, cyber incident response, and related compliance expectations for relevant entities.
However, no website, server, or method of digital transmission is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you may have the right to request access to, correction of, updating of, or deletion of your personal data, and to withdraw consent for certain processing activities. India’s Digital Personal Data Protection Act, 2023 provides for notice and consent-based processing, along with rights available to data principals under the Act.
To make a privacy-related request, please contact us at:
Email: info@ranainfra.in
Phone: +91 73035 87444
10. Third-Party Links and Platforms
Our Website may contain links to third-party websites, social media pages, maps, forms, or partner platforms. We are not responsible for the privacy practices, policies, or content of those third-party services. You should review their privacy policies before sharing personal data with them.
11. Children’s Privacy
Our Website and services are not intended for children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
12. Sensitive Personal Information
Please do not share highly sensitive personal information with us unless it is specifically required for a lawful and necessary purpose related to your enquiry, transaction, or service request. Where such information is required, it should be shared only through appropriate channels.
13. Legal Compliance and Disclosure
We may disclose personal information if required to do so:
- under applicable law,
- in response to valid legal process,
- to protect our legal rights,
- to investigate fraud, misuse, or security issues,
- or in connection with business restructuring, merger, or transfer, subject to applicable safeguards.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal obligations, or operational needs. The updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Rana Infra
Email: info@ranainfra.in
Phone: +91 73035 87444
Address: D-55 Lower Ground Floor Nangal Dewat, Sec-D, Vasant Kunj New Delhi-110070
Website: ranainfra.in
